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SHIPPING POLICY
Thank you for visiting and shopping at OnePieceADay. Following are the terms and conditions that constitute our Shipping Policy.
*Shipping policies are subject to change from time to time, but will not affect processed orders.
Shipment processing time
All Standard orders are processed within 2-3 business days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Business days are Monday-Friday, excluding Ontario Statutory Holidays.
Canada Shipping Rates:
Shipping Method
Standard
Expedited
Estimated Delivery time
5-10 business days
*2 business days
Shipment Cost
$7.00 (FREE with orders of $65 or more)
$14.00 (FREE with orders of $100 or more)
US Shipping Rates:
Shipping Method
Standard
Estimated Delivery time
*5-10 business days
Shipment Cost By Weight
$3.60 (0 - 100g)
$13.21 (100 - 500g)
$19.41 (500 - 1kg)
$22.68 (1kg - 1.5kg
$25.47 (1.5kg - 2kg)
$34 (2kg+)
FREE with orders of $85 or more
*Delivery delays can occasionally occur. Due to COVID-19 delivery times may take longer than expected.
Shipment to P.O. Box and R.P.O Box addresses
*We deliver to P.O. Box and R.P.O Box addresses. These addresses however can only receive deliveries from Canada Post, whose services have been highly affected by COVID-19.
Local Delivery
We offer free local delivery to addresses located within 5km of our main office location. This coverage is subject to change.
If you qualify for free shipping, you will see a 'Local Delivery' shipping option during checkout.
Store pick-up
Please bring your own reusable bags. One Piece A Day does not carry plastic bags.
Store pick-up is available at the following locations:
One Piece A Day Head Office (Lawrence/Avenue)
443 St. Germain Ave.
Toronto, Ontario
M5M 1W9
Canada
Jane St. pick-up (Annette/Jane)
375 Jane St.
Toronto, Ontario
M6S 3Z3
Canada
Store pick-up orders are typically ready within 2-5 business days unless your order includes allbambu or Birch Babe products which may require 10-15 business days.
Express pick-up can be arranged upon request. Contact us at info@onepieceaday.ca
An email will be sent when your order is ready, including details on pick-up location and hours. Your order confirmation and ID will be needed for pickup.
Store opening hours: Monday - Friday 10:00 - 18:00 excluding Ontario Statutory Holidays.
Email (gift card orders)
All gift cards will be delivered via email. If you are only purchasing gift cards, select this delivery option. If you are buying gift cards and physical products, please select another delivery option. Your gift card will be sent to you via email, while your other purchases will be delivered or prepared for pick-up.
Shipment confirmation
You will receive a shipment confirmation email once your order has shipped. Orders within the GTA may arrive on the same day as the confirmation email.
All standard shipping deliveries within Canada via Canada post are untracked. Should you require tracking, please contact us at info@onepieceaday.ca, and we will make special arrangements.
Customs, Duties and Taxes
OnePieceADay is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
OnePieceADay is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Customer Support
Due to COVID-19, all customer support staff are working remotely, and responses maybe delayed, but you can expect to hear from us within 1-2 days business days.
International Shipping Policy
Our website is currently unable to process orders outside of North America. If you are based outside of Canada or the US and interested in our products, please contact us at info@onepieceaday.ca
Return Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.